Information Bulletin Relating to The Protection of Your Personal Data

Since May 25, 2018, the General Data Protection Regulation (GDPR) has entered into force and is applicable to the collection and processing of personal data of European residents.

The GDPR establishes rules relating to the protection of individuals with regard to the processing of personal data aimed in particular at preserving individual fundamental rights and freedoms.

The protection of your personal data is an essential issue for Sesame Telecom OÜ.

Also, Sesame Telecom OÜ is committed to ensuring, in complete transparency, the protection, confidentiality and security of its customers’ personal data and to respecting their privacy.

The purpose of this bulletin is to inform Sesame Telecom OÜ customers in a simple and concise manner about the scope and consequences of the collection and processing of their personal data, as well as to inform them of their rights.

What is the processing of personal data?

Personal data is any data allowing you to be identified as a natural person (name, address, date of birth, IP address, cookies, etc.).

Sesame Telecom OÜ may collect personal data directly from you or indirectly via third parties.

As part of the contract concluded, Sesame Telecom OÜ will process this data.

Processing can be defined as any operation on personal data, regardless of the process used.

By engaging with Sesame Telecom OÜ, you expressly consent to the collection and processing of your personal data.

What personal data does Sesame Telecom OÜ collect and process?

The different categories of data collected during your subscription and as part of your use of our services or applications are as follows:

• Identification data (name, first name, customer number …)
• Contact details (postal and electronic address)
• Usage data (web pages visited, destinations called)
• Connection, service usage and interaction data (including your computer’s IP address, connection and usage logs)
• Economic and financial data (means and history of payment)
• Commercial data (list of products ordered)
• Location data

For what purpose are personal data collected and processed by Sesame Telecom OÜ?

Sesame Telecom OÜ only collects and processes your personal data for specific purposes, justified by the execution of one or more contracts, due to a legitimate interest or to ensure compliance with its legal and regulatory obligations as defined by the legislation.

Sesame Telecom OÜ only collects data that is strictly necessary with regard to the purpose for which they are processed.

Thus, the purposes pursued by Sesame Telecom OÜ are:

As part of the execution of a contract

Identification and authentication of the client or user
Customer account management
Order management.
Product delivery.
Communication with the client (administrative, commercial and technical assistance)
Invoicing and collection of payments

Reimbursement management

Management of pre-litigation, litigation, unpaid debts and recovery procedure

Processing order cancellations.

Processing customer requests and complaints

For the purposes of legitimate interests or, where applicable, on the basis of your consent

Fight against fraud
Enrichment and enhancement of the customer / prospect base
Organization of marketing operations
Analysis of the uses of offers and services to make proposals to the customer
Customer quality management
Product development

How long are personal data kept?

The data is kept only for the time necessary to accomplish the aforementioned purposes and in accordance with the period defined by law.

Who are the recipients of personal data?

Personal data may be processed by authorized staff of Sesame Telecom OÜ, its financial partners, its technical partners and its legal partners (lawyers).

In addition, the processed data may finally be transmitted to the competent authorities, at their request, in the context of legal proceedings, in the context of judicial research and requests for information from the authorities or in order to comply with other legal obligations. .

Are personal data processed outside the EU?

The data collected may be processed outside the European Union. In this case, Sesame Telecom OÜ takes the necessary measures with its subcontractors or partners to guarantee a level of security and protection.

Adequate protection of your data and in full compliance with applicable regulations.

What protection and security for your data?

Sesame Telecom OÜ implements appropriate technical and organizational measures to guarantee a level of security adapted to the risk represented by the processing of your data.

Thus, Sesame Telecom OÜ uses all means to guarantee the confidentiality, integrity, availability and constant resilience of data processing systems and services.

What are your rights ?

As part of the processing of your data, you can ask Sesame Telecom OÜ for access to your data, the rectification of your data, their erasure as well as a limitation of their processing.

You can, moreover, oppose the processing of your data or request Sesame Telecom OÜ the portability of the data to a third body.

You can exercise these prerogatives to the extent that this does not prevent the proper performance of the contract or the compliance with legal obligations by Sesame Telecom OÜ.

How to exercise your rights?

You can exercise your rights at any time as well as contact the Personal Data Protection Officer at the address below:

Sesame Telecom OÜ
Service dedicated to the protection of personal data
Ahtri 12
10151 TALLINN – ESTONIA

The Department of the Personal Data Protection Officer is at your disposal and at your disposal for any exercise of your rights as well as for any additional information relating to your rights and the processing of your data.

Your request must be accompanied by elements that identify you (Name, First name, Customer number and a copy of your identity document).

Upon receipt, your request will be processed within one month.